FREQUENTLY ASKED QUESTIONS

What is the difference between Express, Mini Express, & Economy?

  Express Shipping Mini Express Shipping Economy Shipping
Units 20 Units 8 Units 9 Units
Shipping Duration (subjected to custom clearance) 7-12 days 7-12 days 14-30 days (transit time will also largely be determined by the local service courier's volume and service quality)
Courier Handling Shipping from Singapore by DHL, Quantium Solutions (Singpost), or Teleport. Shipping from Singapore by Quantium Solutions (Singpost). Shipping from Singapore Quantium Solutions (Singpost) and fulfilled by local postal service.

What are the shipping options & fees?

We offer express shipping that takes 7 - 12 days to recipient. For shipping fees, you can visit our shop page: https://eatirvins.world/pages/the-snack-shop

Will my parcel be charged customs & import taxes?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs.

Any charges on a parcel must be paid by the person receiving the parcel (recipient) & not the sender. IRVINS has no control over these charges and we can’t tell you what the cost would be as it varies widely from country to country nor do we have a price range estimate.

Why are you not shipping to my country?

Due to the local customs regulations in some countries, we are only able to extend deliveries to certain countries. However, we are constantly trying to keep ourselves updated should there be a change in the regulations.

What if I want to order more than 20 pouches?

Currently, our maximum order volume is 20 units per international order. If you require more, you would need to place multiple orders in. Do note that each order will be charged its own shipping fees.

Can I edit or cancel my order once it’s been placed?

Edits and cancellations are not allowed after order confirmation as per stated in our terms & conditions under Section 3b (Order).

How long will it take for my order to be processed?

Once you place your order, it’ll be processed within 2-3 business days. From there we’ll ship it out and send you your tracking number once it’s out the door. If you have any questions regarding your order, please email us at sg@eatirvins.com

How do I track my package?

You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. You may need to give the tracking number 24 hours to update after you receive it.

Can I have my parcel redirected to a different address?

No. All orders, once submitted, are final. If your delivery fails on the first attempt, DHL will contact the recipient & you would have to update them accordingly.

What currency is my order charged in?

All international orders are charged in Singapore Dollars (SGD). Thus, the reflected amount upon checkout would then be converted to your bank's foreign exchange rate to the currency of your country.

How long should I wait for my order?

Please allow 2-3 business days for us to ship out your order.

If you opt for Express as your shipping method, you ought to receive your order 7 - 12 working days after, subject to the designated country's custom clearance.

Do you include carriers/plastic bags in the international orders?

We do not provide carriers/plastic bags. All orders come packed in a box. There are only snacks in the box. No fillers for the box are given as well.

Express: What if I would want to order more than 20 pouches/bulk via international shipping?

Our largest order volume at the moment is 20 small pouches via express shipping. If you require more, do place multiple orders in as you are not able to place more than 1 box for each order. 1 order is capped to 1 box.
Also, do note that with each order placed, delivery fees apply accordingly.
For large-scale orders (by container load), please contact us at distribution@irvinsaltedegg.com.

Where can I purchase IRVINS snacks?

You can purchase our snacks right here at eatirvins.world.

What are the different sizes of IRVINS snacks?

We currently offer two sizes for our IRVINS snacks. We have a large bag which is 230 grams (8.10 ounces), and a small bag that is 105 grams (3.7 ounces).

What is the shelf life of IRVINS snacks?

The shelf life for our snacks ranges from 4-12 months. We recommend you consume IRVINS snacks within 1 week after opening. Always reseal the pouch tightly and store in a cool dry place.

Why are some snacks not available?

If the product listing shows “Out of stock”, this means that we are working hard to replenish that product as soon as possible, as there is no available stock remaining in our storage facilities.

If the product listing is non-existent, this could be because of:
1. Shelf life requirements we set before we allow a product to go international
2. Distribution restrictions we have for that particular territory
If in doubt, please reach out to us atsg@eatirvins.com.

What is Salted Egg?

Salted egg is the main ingredient in our premium homestyle recipe. We use high quality salted duck egg yolk which is a Chinese specialty made by curing duck eggs in brine or salted charcoal.

What is “Hot Boom”?

Hot Boom refers to the spicy versions of our salted egg snacks. If you’re looking for a kick, try our Spicy Salted Egg Potato Chips and Spicy Salted Egg Cassava Chips.

What makes IRVINS the original and best Salted Egg snack?

IRVINS Salted Egg snacks originated in Singapore from Irvins Live Seafood Restaurant back in 2008. Founder Irvin Gunawan quickly realized the popularity of the Dangerously Addictive snacks and began expanding across Singapore, and eventually overseas. Our salted egg snacks are formulated by expert chefs in Singapore, using the best ingredients such as real salted egg yolk, aromatic curry leaves, and vibrant chili peppers.

Do your snacks contain any known allergens?

Our snacks contain egg, milk, soy, wheat, and tree nut. Snacks are produced in a factory where fish products are also handled.

Are your snacks gluten-free?

No. Our snacks contain wheat.

Are your snacks vegetarian or vegan?

No. Our snacks contain salted egg and milk.

Why does it seem like my chips are all broken/crushed?

If you'll notice in our pictures, our chips are actually purposefully in those bits because we lovingly hand-mix our chips with real salted egg and other chef-crafted ingredients, then bake them right into the chip (as opposed to other brands who just "spray" a powdered flavoring onto the chip). This extra special care into flavoring our chips is what makes IRVINS so #DangerouslyAddictive. In fact, we even recommend you give your bag an extra good shake to properly distribute all the salted egg goodness before you dig in.

How do I place an international delivery order out of Singapore?

To place an international delivery order, you can do so here.

Our website is able to make your cart out process easier by autocompleting other address fields based on Address Line 1. Please make sure your address, filled either by you or autocomplete is complete and accurate.

Please also ensure that all contact details (ie. email address & phone number) for both shipper & recipient is valid & remain contactable throughout the delivery process.

What is your return/exchange policy?

We do not allow for any refunds or exchanges unless there was a discrepancy in the delivery order where the incorrect product or quantity was received. Please reach out directly tosg@eatirvins.com if you have any delivery discrepancies.

Collaborations & Partnerships?

We’d be more than happy to potentially collaborate or partner with you. Please email us at sg@eatirvins.com and we’ll be in touch shortly.

Can’t find the answer?

Please get in contact with us at sg@eatirvins.com and we’ll get back to you as soon as we can!