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Mondays to Fridays - 9:00am - 6:00pm
421 Tagore
Industrial Avenue, Tagore 8, #01-29, Singapore 787805
Closed on public holidays.
What is the difference between the Small, Medium, and Large boxes?
| Small Box (SingPost ePAC) |
Medium Box (DHL Express) |
Large Box (DHL Express) |
|
|---|---|---|---|
| Units | 12 units | 13–22 units | 23–30 units |
| Availability | Selected countries only | All destinations | All destinations |
| Shipping Duration (subject to customs clearance) | 7-21 working days | 7-21 working days | 7-21 working days |
| Courier Handling | Shipped from Singapore by SingPost (ePAC) and fulfilled by the local postal service. | Shipped from Singapore, door-to-door by DHL Express. | Shipped from Singapore, door-to-door by DHL Express. |
What are the shipping options and fees?
We ship to selected countries via SingPost and DHL. Rates below are shown in each destination's local currency. The final shipping fee is confirmed at checkout.
| Country | Small Box (SingPost ePAC) |
Medium Box (DHL) |
Large Box (DHL) |
|---|
*Free shipping to selected countries valid for a limited time only.
What are the shipping options & fees?
Your order ships from Singapore in one box, with one flat delivery fee covering the whole box. Depending on your destination, boxes are delivered by SingPost (ePAC) or DHL Express, and most orders arrive within 7 to 21 working days. See the live boxes, fees and timings for your country on our Shipping & Delivery page.
Will my parcel be charged customs & import taxes?
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs.
Any charges on a parcel must be paid by the person receiving the parcel (recipient) & not the sender. IRVINS has no control over these charges and we can’t tell you what the cost would be as it varies widely from country to country nor do we have a price range estimate.
Why are you not shipping to my country?
Due to the local customs regulations in some countries, we are only able to extend deliveries to certain countries. However, we are constantly trying to keep ourselves updated should there be a change in the regulations.
What if I want to order more than 30 units?
A single order holds up to 30 units, which is our Large box. A regular pouch is 1 unit and a larger pouch is 2. If you need more than that, simply place an additional order; each order is delivered separately with its own delivery fee.
Can I edit or cancel my order once it’s been placed?
Edits and cancellations are not allowed after order confirmation as per stated in our terms & conditions under Section 3b (Order).
How long will it take for my order to be processed?
Orders are processed within 2 to 3 working days. Once your order ships, we send you a tracking number.
How do I track my package?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. You may need to give the tracking number 24 hours to update after you receive it.
Can I have my parcel redirected to a different address?
No. All orders, once submitted, are final. If your delivery fails on the first attempt, DHL will contact the recipient & you would have to update them accordingly.
What currency is my order charged in?
Prices and delivery are shown and charged in your local currency, based on the country you select. The exact amount is confirmed at checkout.
How long should I wait for my order?
Please allow 2 to 3 working days for us to process and ship your order. Delivery then takes around 7 to 21 working days depending on your destination, subject to customs clearance.
Do you include carriers/plastic bags in the international orders?
We do not provide carriers/plastic bags. All orders come packed in a box. There are only snacks in the box. No fillers for the box are given as well.
Where can I purchase IRVINS snacks?
You can purchase our snacks right here at eatirvins.world.
What are the different sizes of IRVINS snacks?
Our core snacks come in two sizes: a large 210g pouch and a small 95g pouch. Selected snacks and special editions also come in other formats. Each product page shows its size.
What is the shelf life of IRVINS snacks?
The shelf life for our snacks ranges from 4-12 months. We recommend you consume IRVINS snacks within 1 week after opening. Always reseal the pouch tightly and store in a cool dry place.
Why are some snacks not available?
If the product listing shows “Out of stock”, this means that we are working hard to replenish that product as soon as possible, as there is no available stock remaining in our storage facilities.
If the product listing is non-existent, this could be because of:
1. Shelf life requirements we set before we allow a product to go international
2. Distribution restrictions we have for that particular territory
If in doubt, please reach out to us at sg@eatirvins.com.
What is Salted Egg?
Salted egg is the main ingredient in our premium homestyle recipe. We use high quality salted duck egg yolk which is a Chinese specialty made by curing duck eggs in brine or salted charcoal.
What is “Hot Boom”?
Hot Boom is the spicy version of our salted egg snacks. If you are looking for a kick, try Hot Boom Salted Egg Fish Skin, Potato Chips or Salmon Skin.
What makes IRVINS the original and best Salted Egg snack?
IRVINS Salted Egg snacks originated in Singapore from Irvins Live Seafood Restaurant back in 2008. Founder Irvin Gunawan quickly realized the popularity of the Dangerously Addictive snacks and began expanding across Singapore, and eventually overseas. Our salted egg snacks are formulated by expert chefs in Singapore, using the best ingredients such as real salted egg yolk, aromatic curry leaves, and vibrant chili peppers.
Do your snacks contain any known allergens?
Our snacks contain egg, milk, soy, wheat, and tree nut. Snacks are produced in a factory where fish products are also handled.
Why does it seem like my chips are all broken/crushed?
If you'll notice in our pictures, our chips are actually purposefully in those bits because we lovingly hand-mix our chips with real salted egg and other chef-crafted ingredients, then bake them right into the chip (as opposed to other brands who just "spray" a powdered flavoring onto the chip). This extra special care into flavoring our chips is what makes IRVINS so #DangerouslyAddictive. In fact, we even recommend you give your bag an extra good shake to properly distribute all the salted egg goodness before you dig in.
How do I place an international delivery order out of Singapore?
To place an international delivery order, you can do so here.
Our website is able to make your cart out process easier by autocompleting other address fields based on Address Line 1. Please make sure your address, filled either by you or autocomplete is complete and accurate.
Please also ensure that all contact details (ie. email address & phone number) for both shipper & recipient is valid & remain contactable throughout the delivery process.
What is your return/exchange policy?
We do not allow for any refunds or exchanges unless there was a discrepancy in the delivery order where the incorrect product or quantity was received. Please reach out directly to sg@eatirvins.com if you have any delivery discrepancies.
Collaborations & Partnerships?
We’d be more than happy to potentially collaborate or partner with you. Please email us at partner@eatirvins.com and we’ll be in touch shortly.
Can’t find the answer?
Please get in contact with us at sg@eatirvins.com and we’ll get back to you as soon as we can!